Office of Utilities

Paul Peery


Monday - Friday

8:30 a.m. - 5:00 p.m.

30 West Back Street

Fincastle, VA 24090

Phone: (540) 473-8316

Fax: (540) 473-8360

Emergency After Hours:

(540) 494-4549


The Botetourt County Office of Utilities operates water and sewer systems throughout the County. Most service is provided in the southern portion of the County. Municipal water and sewer systems are also operated in the Glen Wilton area. A municipal sewer system is operated in the Eagle Rock area. Private water companies also operate throughout the County.

Additional information regarding utilities and commercial development can be found here.


At its regular meeting on April 28, 2015, the Botetourt County Board of Supervisors held a public hearing and unanimously approved a comprehensive agreement regarding consolidating utilities with the Western Virginia Water Authority. The other member localities of the Water Authority (Roanoke City, Roanoke County, and Franklin County) must also all hold public hearings and approve the agreement. If approved, the agreement would become effective on July 1, 2015.

A copy of the agreement can be viewed here.


Rates and Fees

Current Rates and Fees rev 01/14

At its regular meeting on January 28, 2014, the Botetourt County Board of Supervisors approved new rates and fees for water and sewer customers. These adjustments included both increases and decreases depending on the system from which a citizen receives service. If you have any questions regarding the new rates and fees, please contact the office.

Automatic Bank Draft


Automatic Bank Draft (ABD) is now available to water and sewer customers. This pre-authorized payment plan allows utility bill payments to be automaticallly withdrawn from the customer's checking account. For details of the plan, or how to enroll, refer to the informational brochure or contact the office.



Payment by Credit Card


Utility bills can be paid online at You also may use your credit card in the Treasurer’s office, Suite 10, 1 W. Main St. (basement of the County Courthouse), where all County utility bills may be paid by cash or check during their office hours Mon-Fri, 8:30 am to 4:30 pm.

Botetourt County uses PayPal for this online payment feature. To use this credit card service, PayPal charges a convenience fee of 2.2% + $.30 transaction fee. This fee will show up as a separate charge on your bill and Botetourt County does not receive any of this fee.



Information Resources

  • For information concerning electricity, natural gas, or telephone service, contact the companies listed in the Service Providers section below.
  • For information about perc testing and private residential wells, contact the Botetourt County Health Department: (540) 473-8240
  • For information concerning commercial and industrial construction refer to this list of Electric and Gas Utility Contacts. See also the commercial development utilities page.
  • Miss Utility is the call center for excavators, contractors, property owners, and those planning any kind of excavation or digging. Call 1-800-552-7001 before you dig. It’s the only way to avoid costly mistakes, fines and even personal injury. Besides, it’s the law!



Forms on this page are in PDF format.
In order to view PDF files, get the free Acrobat Reader software:


Service Providers





Appalachian Power

Craig-Botetourt Electric Cooperative

Dominion Virginia Power



Lumos Networks

Natural Gas



Roanoke Gas Company

Columbia Gas of Virginia




Lumos Networks






Lumos Networks


Water is available in Botetourt County through County, private water systems, and the municipal systems in the Towns of Buchanan, Fincastle and Troutville.


Treatment provided by the County through an agreement with the Regional Sewage Treatment Plant, and the Towns of Buchanan and Fincastle. County systems are also located in the communities of Eagle Rock and Glen Wilton.


Coal, fuel oil and LP Gas distributors are also located in the Roanoke Valley area.




Did You Know...

Fpo Did You Know

Botetourt County is ranked 13th in the state in the amount of land that is protected by conservation easements. Combined with national forest and other protected lands, over 30% of the County is protected for the scenic and recreational enjoyment of future generations.