Utilities

For information concerning accounts, billing and fees for County operations, contact the Public Works Department:

30 West Back Street, #4
Fincastle, VA 24090

Monday - Friday   8:30 - 5:00

Phone: (540) 473-8316
Fax:     (540) 473-8360

Emergency: (water/sewer after hrs)
(540) 770-0218

  • Botetourt County operates water and sewer systems primarily in the southern portion of the County.
  • Municipal water and sewer systems are also operated in the Glen Wilton area and a municipal sewer system is operated in the Eagle Rock area. Private water companies operate throughout the County.
  • Additional information can be found on the commercial development utilities page.
Forms on this page are in PDF format.
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Automatic Bank Draft

 

Automatic Bank Draft (ABD) is now available to water and sewer customers. This pre-authorized payment plan allows utility bill payments to be automaticallly withdrawn from the customer's checking account. For details of the plan, or how to enroll, refer to the informational brochure or contact the Public Works Department.

 

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Payment by Credit Card

 

Utility bills can be paid online at www.botetourtbillpay.com. You also may use your credit card in the Treasurer’s office, Suite 10, 1 W. Main St. (basement of the County Courthouse), where all County utility bills may be paid by cash or check during their office hours Mon-Fri, 8:30 am to 4:30 pm.

Botetourt County uses PayPal for this online payment feature. To use this credit card service, PayPal charges a convenience fee of 2.2% + $.30 transaction fee. This fee will show up as a separate charge on your bill and Botetourt County does not receive any of this fee.

 

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Information Resources

  • For information concerning electricity, natural gas, or telephone service, contact the companies listed in the Service Providers section below.
  • For information about perc testing and private residential wells, contact the Botetourt County Health Department: (540) 473-8240
  • For information concerning commercial and industrial construction refer to this list of Electric and Gas Utility Contacts. See also the commercial development utilities page.
  • Miss Utility is the call center for excavators, contractors, property owners, and those planning any kind of excavation or digging. Call 1-800-552-7001 before you dig. It’s the only way to avoid costly mistakes, fines and even personal injury. Besides, it’s the law!

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Forms

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Service Providers

Electricity

800-956-4237

800-760-2232

888-667-3000

Appalachian Power

Craig-Botetourt Electric Cooperative

Dominion Virginia Power

Internet

800-262-2200

nTelos

Natural Gas

540-777-4427

800-543-8911

Roanoke Gas Company

Columbia Gas of Virginia

Telephone

877-468-3567

800-483-4000

nTelos

Verizon

Television

800-266-2278

800-262-2200

Comcast

nTelos

Water

Water is available in Botetourt County through County, private water systems, and the municipal systems in the Towns of Buchanan, Fincastle and Troutville.

Sewerage

Treatment provided by the County through an agreement with the Regional Sewage Treatment Plant, and the Towns of Buchanan and Fincastle. County systems are also located in the communities of Eagle Rock and Glen Wilton.

Other

Coal, fuel oil and LP Gas distributors are also located in the Roanoke Valley area.

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Did You Know...

Fpo Did You Know

The Blue Ridge Parkway, which marked its 75th Anniversary in 2010, winds through the eastern border of Botetourt County for over 35 miles in the Blue Ridge Mountains. Bird lovers come each October to Harvey's Knob Overlook to watch the hawks and falcons as they migrate south for the winter.